Active Security Australia
Melbourne, Victoria, Australia
Phone: 03 5292 0665
1. Introduction
Active Alarms by Active Security Australia ("we", "us", or "our") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including security system installation, upgrades, and related services across Melbourne.
2. Information We Collect
We may collect and store the following types of personal and business information:
Contact Details: Name, address, email, phone number
Service-Related Information: Property details, system specifications, preferred service times
Technical Data: Device IDs, system models, user configuration data
Communication Records: Enquiries, quotes, service logs, and correspondence
This data may be collected when you:
Request a quote
Contact us via phone, email, or our website
Engage in a service or installation
Visit our website or social media channels
3. How We Use Your Information
We use your personal information to:
Provide and manage security services
Respond to your enquiries and provide quotes
Schedule and carry out installations, upgrades, or servicing
Improve our customer service and technical offerings
Send updates, appointment reminders, or promotional offers (if opted-in)
Maintain internal records for business and compliance purposes
4. Disclosure of Information
We do not sell or rent your personal information. We may disclose your information to:
Licensed and vetted contractors or technicians working on your property
Third-party suppliers or manufacturers for product support
Legal, regulatory, or law enforcement agencies when required by law
IT service providers for hosting, security, and data storage (under confidentiality agreements)
5. Data Storage and Security
We take reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure storage systems, restricted access, and encrypted communications where applicable.
6. Third-Party Links and Services
Our website or digital communications may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
7. Your Rights and Choices
You have the right to:
Access, update, or correct your personal information
Request the deletion of your data, where legally permissible
Withdraw consent from receiving marketing communications at any time
To exercise these rights, please contact us directly at 0490 094 572 or email us (if applicable).
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website or sent to you directly when relevant. Your continued use of our services after updates constitutes acceptance of the revised policy.
9. Contact Us
For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Active Security Australia
Melbourne, Victoria
Phone: 03 5292 0665